stitchy-fish

<p id="isPasted">We are sorry to hear that the item has not been received. Firstly, please make sure to double check the shipping address on your confirmation email. We ask that you allow for 24 hours after the package has been marked as delivered for USPS to deliver the package. <strong>If the 24 hours has passed and the package has still not been received, please reach out to your local post office to verify the geolocation of the package.&#xA0;</strong>This geolocation will show where the package was last. If USPS misdelivered the package or has it on hold at the post office, they would be able to attempt to recover the package at that point. If they are unable to assist you further, please reach out to our team within 5 days of the package being marked delivered and we would be happy to work with you toward a resolution.&#xA0;</p>

We are sorry to hear that the item has not been received. Firstly, please make sure to double check the shipping address on your confirmation email. We ask that you allow for 24 hours after the package has been marked as delivered for USPS to deliver

I received an email that said my package was delivered but I did not get it. What do I do now?

Shipping

How much is shipping?

Where do orders ship from?

My order still isn't here.

How do Stitchy Fish items run?

The item I would like is out of stock. Will you be restocking it?

My item arrived damaged

I received the wrong item

Products

I received a Stitchy Fish Item as a gift and I need to return or exchange it. How do I do this?

Returns

Return to Sender

How do I return or exchange an item?

What is the return address?

My return is showing delivered. When will it be processed?

How do I cancel my order?

May I make changes to my order after I have checked out?

Order Changes

When will my order with personalized items be shipped?

What is a pre-order and when will I received my pre-order item?

How long will it take to receive my order?

Will monogramming affect the shipping time of my other items?

What is the current processing time?

How do I track my order?

Processing Times

How do I apply a gift card or discount code?

Why is my coupon/discount code not working?

How do I find out about sales or special offers?

Do you offer price matching?

Discounts and Sales

Can I purchase a physical gift card?

What type of payments do you accept?

How do I contact the company if my question wasn’t answered here?

Do you have a phone number?

Do you offer wholesale accounts?

Collaborations

Misc.

Gift Wrapping and Bags

I received an email that said my package was delivered but I did not get it. What do I do now?Updated 2 months ago